Order status
Answers WISMO tickets using verified order, carrier, and tracking data.
Post-purchase CX automation for Shopify-led brands
Resolve support tickets. Route returns. Prove the savings.
BuyerCare AI handles repetitive order-status, return, exchange, and policy tickets while keeping refunds and edge cases under human control.
- 40%-70%
- target draft or resolution rate
- $5k/mo
- core growth plan
- 30 days
- typical pilot validation window
Verified order reply
Safe to auto-send
Order NS-10422 is in transit with UPS. Tracking is verified, policy risk is low, and the answer cites order evidence.
Order verified
Tracking verified
No refund action
What it does
The first workflows are narrow on purpose.
BuyerCare AI starts with the tickets that drain CX capacity but can be governed with verified order data and clear policy rules.
Returns
Collects return details, checks policy windows, and routes anything outside rules.
Exchanges
Turns refund pressure into exchange opportunities where policy and inventory allow.
Escalation
Flags refunds, damaged goods, legal threats, chargebacks, high-value orders, and unclear cases.
Savings audit
Estimate what a brand can automate before the first call.
Use realistic support volume assumptions to identify where automation can save dollars and hours without losing human control.
Estimated monthly value
$0
Submit the calculator to generate a plan recommendation.
Pricing
Simple plans for measurable support savings.
Launch
$3,000/mo
Draft mode, one store, one helpdesk, weekly proof report.
Growth
$5,000/mo
Safe auto-send, Shopify plus helpdesk plus returns context, monthly operator review.
Scale
$8,000+/mo
High-volume queues, multi-store coverage, custom policy engine, usage tiers.
Pilot path
Start with a support savings audit.
The audit gives ecommerce teams a practical view of which post-purchase tickets can be automated and where human review should stay in place.
- Review: Map order-status, return, exchange, and policy-ticket volume.
- Estimate: Quantify likely savings and the workflows safe enough to automate.
- Configure: Connect the store, helpdesk, policies, and escalation rules.
- Pilot: Start draft-only, then enable safe auto-send after policy review.
- Prove: Use the monthly report to track resolutions, savings, and exceptions.
Audit request
Get a post-purchase support savings audit.
Share the rough volume and support stack. BuyerCare AI will estimate the likely automation value and route the request into the pilot queue.